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Message Tags

The Message Tags, tell us some extra infomation about the Message, are divided into two types:

  • Private Tag
    the Tag ONLY can read by us
  • Common Tag
    the Tag can read by ALL readers of the Message

Private Tag

Private Tag is the Tag ONLY can read by us. There are some system defined Private Tags with special meanings:

  • ←: Replied [auto]
    this Message has been replied
  • →: Forwarded [auto]
    this Message has been forwarded
  • ↑: Report Posted [auto]
    we have send a Task Report for this Task Message
  • #: New Memo [auto]
    there has a new message in the Memo of the Message
  • ω: wiki Updated [auto]
    the Message has wiki updated but not yet read
  • ★: Important (we can input this symbol by pressing Shift+F1 on textbox)
    it indicates the Message is IMPORTANT
    Messages with this Tag will be shown on Today Note
    more this Tag means more IMPORTANT, please refer Today Note
    ★ vs ★★ vs ★★★
    • ★★ is more important to ★, it means
      the [Folders] with ★★ (or ★★★) are shown prior than ★ in Favorite Folder at Today Note and the List of some hot Positions for selecting in New Message - select Type and Position Dialog
    • the Message with ★★★ will be shown when open Message Detail Panel by [Communication] > [Message] eg the System generated wiki Message - Personal wiki Message Board, we can wiki edit important messages freely here and always remind myself
  • ◆: In Progress (Shift+F2)
    it indicates subject described in the Message is IN PROGRESS
    Messages with this Tag will be shown on Today Note
  • ■: Trivial (Shift+F3)
    it indicates the Message NO use for now but NOT likely deleted
    When this Tag is added on the Messages in Message Box: InBox, Today Note: Important Message and Favorite Folder, they will be hidden (but NOT deleted) and hence this Tag can help to keep the concision of the InBox and etc. The hidden Trivial Messages (in fact, all readable Messages) can be found in Message Box: Search

Tips: What about ★■ put together? The Message will hide in Today Note: Important Message and Favorite Folder but will show in Message Box: InBox

  • ▲: (Custom) (Shift+F4)
    no special meaning, we can define by ourself
  • ▼: (Custom) (Shift+F5)
    no special meaning, we can define by ourself

Remark: [auto] - the Tag is added (or removed if applicable) by System automatically. Of course, we can add by ourself if necessary

Except from above, we can define ANY Tags, text or symbol, we like.

Common Tag

Common Tag is the Tag can read by ALL readers of the Message. There are some system defined Common Tag with special meanings:

  • ≒: Live Support [auto]
    show the Live Support is in progress

Tips: if we are Live Support supervisors, we can search this Tag to find out all instant Live Supports

  • <: Unsorted [auto]
    it indicates the Message has NOT sorted yet and remind us to sort it
    if once we move or link this Message, this Tag will be removed automatically
    if we think the Message is no need to sort, we can delete the Tag manually
  • ∮: Related [auto]
    for Email Message with this Tag, it indicates the System think there has a Message related with this Message and auto sort this Message under that related Message
    eg if we send a email A before and then receive a reply email Re: A, then Re: A will has this Tag and put under email A
    this function, called Auto Sort,  is applicable ONLY when the MailBox Property: Auto Sort is selected
    (Of course, Auto Sort may NOT sort correctly everytime!)
  • &: Attachment [auto]
    it indicates the Message has Attachments
  • ∨: Approved [auto]
    for Form Message, it indicates the Form has been APPROVED, like :)
  • ∧: NOT Approved [auto]
    for Form Message, it indicates the Form is NOT approved, like :(
  • Χ: Deleted [auto]
    indicates the Message has been deleted (ie inside the Litter Bin) and will be removed (lost forever) within a few days
  • ∫: Link [auto]
    this symbol is ONLY appearance at Tree Diagram, indicates the Message is linked to this position       
  • ☆: Important (we can input this symbol by pressing Shift+F6 on textbox)
    it indicates the Message is IMPORTANT for all readers
    Messages with this Tag will be shown on Today Note
    there is a difference between ☆ and ☆☆, please refer Today Note
  • ◇: In Progress [auto] (Shift+F7)
    for Form Message, it indicates the Form is being handled
    Messages with this Tag will be shown on Today Note
  • □: (Custom)(Shift+F8)
    no special meaning, we can define by ourself
  • △: (Custom)(Shift+F9)
    no special meaning, we can define by ourself
  • ▽: (Custom)(Shift+F10)
    no special meaning, we can define by ourself         

Remark: [auto] - the Tag is added (or removed if applicable) by System automatically. Of course, we can add by ourself if necessary           

Except from above, we can define ANY Tags, text or symbol, we like.